Hearing Supplements

Audien Hearing Scam or Legit? Read This Before You Buy!

Willa Harper

October 4, 2025

Updated on October 4, 2025

7 Mins Read

I first came across Audien Hearing while researching affordable hearing aids for a family member on a tight budget. It wasn’t through a traditional ad, but in a Facebook group for seniors dealing with hearing loss.

One user posted: “I bought Audien Atom Pros for my dad. They worked great for a month, then one side died. Customer service sent a replacement, but that one failed too. Now I’m out $150 and he’s back to struggling.” That story stuck with me. As someone who’s reviewed dozens of health tech products, I’ve seen how budget-friendly claims can mask poor quality.

So I dug into Audien Hearing: its products, legal history, user feedback, and business practices. This is my full, no-holds-barred investigation.

What Is Audien Hearing?

Audien Hearing is a direct-to-consumer brand selling in-the-ear (ITE) hearing aids online at ultra-low prices—starting as low as $99 per pair. Marketed as “virtually invisible” and “lightweight,” their devices are designed for people with mild to moderate hearing loss who want an affordable alternative to traditional, expensive hearing aids.

The company offers several models, including the Atom, Atom Pro, Atom 2, and Ion Pro, with features like rechargeability, noise reduction, and Bluetooth connectivity in higher-end models. They’re sold exclusively through audienhearing.com, with a 45-day trial period and free shipping.

On the surface, Audien appears to be a disruptor in the hearing aid market, making assistive technology accessible to budget-conscious consumers. But beneath the sleek marketing lies a complex history of legal issues, customer complaints, and questions about product legitimacy.

How Does Audien Hearing Work?

Audien Hearing operates on a simple model: cut out the middleman. Instead of selling through audiologists or retail chains, they manufacture hearing aids (often rebranded from Chinese suppliers) and sell them directly to consumers online.

Their devices are personal sound amplification products (PSAPs), not FDA-registered hearing aids—though this distinction has been a source of controversy. PSAPs are designed to amplify sound for people with normal hearing, while hearing aids are medical devices intended to compensate for diagnosed hearing loss.

Audien’s devices use digital sound processing chips to amplify speech and reduce background noise. They’re pre-programmed with general settings, not customized to individual hearing profiles, which means they may not address specific hearing loss patterns as effectively as prescription devices.

Users are expected to self-fit the devices using included ear domes of varying sizes. There’s no professional hearing test required, which lowers the barrier to entry but also increases the risk of improper fit and suboptimal performance.

How We Researched & Rated Audien Hearing

To determine whether Audien Hearing is legit or a scam, I followed a rigorous investigative process:

• Legal & Business History: I reviewed lawsuits, regulatory actions, and business filings, including the Arizona Attorney General’s case against Audien.
• Product Classification: I analyzed FDA databases and third-party reports to verify whether Audien devices are registered hearing aids or PSAPs.
• User Feedback: I combed through Trustpilot, YouTube, and independent review sites to identify common experiences.
• Company Transparency: I evaluated their marketing claims, refund policy, and customer service practices.
• Value Assessment: I compared pricing, features, and reliability to other OTC and prescription hearing aids.

This wasn’t a sponsored review. I approached it like a consumer advocate—weighing evidence, not marketing hype.

Audien Hearing Products and Technology

Let’s break down the key models based on available information:

Audien Atom Series (Atom, Atom Pro, Atom 2)

• Design: Tiny, nearly invisible ITE devices.
• Features: Rechargeable, noise reduction, directional microphones.
• Price: $99–$199 per pair.
• User Experience: Many report clear sound in quiet environments, but feedback (whistling) and connectivity issues are common. Some users praise the comfort and discretion, while others say the fit is inconsistent.

Audien Ion Pro

• Design: Slightly larger ITE with Bluetooth.
• Features: Bluetooth streaming, app control, longer battery life.
• Price: $249–$299 per pair.
• User Experience: Bluetooth connectivity is frequently criticized for dropping calls and failing to maintain stable connections. Some users report success, but many describe it as unreliable.

While the technology is functional, the build quality and consistency appear to be major issues. Multiple users report devices failing within weeks, even when properly cared for.

Benefits of Audien Hearing

Based on positive user reports and product design, potential benefits include:

• Ultra-low price point—making hearing assistance accessible to those who can’t afford $2,000+ devices
• Discreet, nearly invisible design that many users appreciate
• Rechargeable models with decent battery life
• 45-day trial period allowing returns for a full refund
• No prescription or audiologist visit required—ideal for those avoiding medical settings

For some users, especially those with mild hearing loss, Audien devices provide meaningful improvement at an unbeatable price.

Pros and Cons of Audien Hearing

Let’s weigh the real advantages and drawbacks:

Pros

• Extremely affordable compared to traditional hearing aids
• Easy to order and try with free shipping and a 45-day trial
• Discreet and comfortable for many users
• Functional for mild hearing loss in quiet environments
• Rechargeable models eliminate the need for tiny batteries

Cons

• Not FDA-registered hearing aids—many are PSAPs, which may not be suitable for diagnosed hearing loss
• Poor build quality—frequent reports of devices failing within weeks
• Inconsistent customer service—some praise support, others say responses take weeks
• Bluetooth issues—Ion Pro models often disconnect during calls
• History of deceptive marketing—previously claimed FDA approval, which led to legal action
• Business rebranding concerns—linked to defunct websites with unfulfilled orders

On the other hand, the low price makes it a tempting entry point, even if reliability is questionable.

Audien Hearing Reviews and Feedback

I analyzed hundreds of user testimonials across Trustpilot, YouTube, and independent forums. The feedback is sharply divided:

• Positive reviews often mention “clear sound,” “comfortable fit,” and “great value for the price.”
• Negative reviews focus on device failure, poor customer service, and misleading claims.
• Mixed reviews say the devices work—when they work—but reliability is a gamble.

One Trustpilot user shared a harrowing experience: “My wife bought the Atom Pro for me… Unfortunately, they went defective and Audien would NOT ACCEPT A RETURN FOR REFUND… They replaced them with another defective pair… Now another month has passed and we have nothing… I now have NO hearing aids, working or not, and we are out $150.00 that Audien kept”.

Another user on MDHearing Aid’s blog noted: “Audien Ion Pro Bluetooth connectivity is extremely bad. Hearing aids constantly disconnect… Totally unacceptable response… Absolute failure as a product and a company”.

That said, some users report success. One reviewer said: “When the hearing aids work they are great. Support is great but hearing aids are questionable”.

The 4.27-star average on Trustpilot is misleading—many glowing reviews appear promotional, while detailed complaints reveal systemic issues.

Potential Side Effects and Safety Concerns

While Audien devices are generally safe, some users report:

• Worsened tinnitus or increased ear ringing
• Feedback (whistling) due to improper fit
• Ear discomfort or irritation from ill-fitting domes
• Over-amplification leading to distorted sound

Because the devices aren’t customized to individual hearing loss, they may amplify the wrong frequencies, potentially causing further damage over time.

Where to Buy Audien Hearing

Audien Hearing is only sold through its official website—audienhearing.com. It’s not available on Amazon, Walmart, or other retail platforms.

⚠️ Warning: Third-party sellers often offer “Audien” devices at lower prices, but these are frequently counterfeit or used products. Always verify you’re on the official site.

Audien Hearing Price

The pricing structure is straightforward:

• Atom: $99 per pair
• Atom Pro: $149–$199 per pair
• Atom 2: $199 per pair
• Ion Pro: $249–$299 per pair

All purchases include a 45-day trial period with free returns for a full refund—though some users report delays in processing refunds.

Is Audien Hearing a Scam?

The answer is complicated.

Audien Hearing is not a scam in the traditional sense—they do sell real devices that work for some people. However, they have engaged in deceptive business practices that raise serious ethical concerns:

1. Misleading Marketing: Audien previously claimed their products were “FDA-Approved” and “FDA-Registered,” which led to a lawsuit by the Arizona Attorney General. The company was forced to remove these claims and the FDA logo from its website.
2. Business Rebranding: Evidence suggests Audien is linked to defunct websites like Audixhearing.com and Xoomhearing.com, which left customers with unfulfilled orders during the pandemic.
3. Product Misclassification: While some higher-end models may be FDA-registered, many Audien devices are PSAPs, not medical-grade hearing aids. The company does not clearly disclose which is which.
4. Inconsistent Quality: Numerous users report devices failing within weeks, suggesting poor manufacturing standards.

From a legal standpoint, Audien is a legitimate company—but one with a checkered past and ongoing reliability issues.

Money-Back and Refund Policy

Audien offers a 45-day money-back guarantee—standard for the industry. If you’re unsatisfied, you can return unused devices for a full refund.

However, execution is inconsistent. Some users report smooth returns, while others say refunds are delayed or partially denied. The policy only applies to purchases made through the official website, so buying elsewhere voids your warranty.

Frequently Asked Questions (FAQ)

Q: Are Audien hearing aids FDA approved?
A: No. Audien devices are not FDA-approved. Some may be FDA-registered hearing aids, but many are classified as PSAPs. The company does not clearly disclose which is which.

Q: Do Audien hearing aids work?
A: For some users with mild hearing loss, yes. But reliability is inconsistent, with many reporting device failure within weeks.

Q: Is Audien Hearing legit?
A: Yes, they are a real company, but they have a history of deceptive marketing and business practices.

Q: Can I use Audien hearing aids with my phone?
A: Only the Ion Pro model has Bluetooth, and connectivity is frequently reported as unreliable.

Q: Why are Audien hearing aids so cheap?
A: They cut out audiologists and use mass-produced components, but this also means lower build quality and less customization.

Audien Hearing Scam Or Legit Final Verdict

After weeks of research, here’s my take: Audien Hearing is not a scam, but it’s not a reliable solution for most people with hearing loss.

It’s a budget option with significant trade-offs. For someone with mild hearing loss who needs basic amplification and wants to test whether hearing aids help, Audien can be a starting point—thanks to its 45-day trial.

But for those with more significant hearing needs, or who require dependable, long-term devices, Audien falls short. The combination of poor build quality, inconsistent customer service, and a history of deceptive practices makes it a risky choice.

If you’re considering Audien, go in with your eyes open. Use the trial period wisely, test the devices thoroughly, and be prepared for the possibility of failure. And always consider FDA-registered OTC hearing aids from reputable brands like MDHearing, Eargo, or Lexie, which offer better quality and support for a slightly higher price.